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Resume

Joy Haydon Email: joyhaydon@yahoo.com

WORK HISTORY

2000-Present Customer Support Technician Manager, HarborPortals.com LLC., Springfield, Missouri
Currently working as an Independent Contractor for an online company as Manager of Customer Support Technician Supervisors. Responsibilities include job posting, hiring, training, and overseeing supervisors, as well as hiring and training customer support technicians. I am also responsible for conducting weekly staff meetings for the supervisors, scheduling supervisors and customer support technicians for each time zone within the lower 48 states, and administrative responsibilities as necessary. Was originally hired as a supervisor and was quickly moved up to the manager position. This is a work at home position.

1996-Present Web Site Designer, Independent Contractor.
Responsibilities include developing, designing, editing, and maintenance of web sites for various clients on an independent contractor basis. Utilize HTML skills as well as FrontPage 2000, Flash 5.0,  various other HTML editors, some JavaScript, CGI, and database development. 

1999-2000 Corporate Customer Service Representative, Mattel Interactive, Hiawatha, Iowa.
Responsibilities were primary email correspondence and secondary telephones. Responded to customer inquiries regarding software products, customer accounts, and rebates. I was a team leader of 13 representatives and acting supervisor when supervisor was unavailable. This involved helping other team members by answering their questions regarding procedures; administering manager overrides; taking escalated supervisor calls; and giving team support. Was originally hired as Technical Support Representative for Mattel Software, client side, and moved up to Corporate Customer Service within three months.

1998-1999 Legal Secretary, Endicott Law Office, Hillsboro, Wisconsin.
Responsibilities included typing legal documents, scheduling appointments, accounts receivable and payable, payroll, monthly accounting reports, client time-tracking and billing, answering incoming calls, ordering and inventory of supplies, legal research, and general office procedures. Was also responsible for integrating their computerized accounting system.

1996-1998 Secretary/Webmaster, First Security Real Estate, Waterloo, Iowa.
Responsibilities included answering incoming calls, developing and maintaining web site including daily updates, typing ads and documents, data entry of listings in national database, supervising part time clerical, bookkeeping, computer training and technical support for associates, and general office procedures.

1995-1996 Legal Secretary, Gallagher, Langlas & Gallagher Law Office, Waterloo, Iowa.
Responsibilities included typing various legal documents from transcription, including Interrogatories, Stipulations, Wills, and Trusts. Was also responsible for client time-tracking and billing, scheduling meetings and appointments, and meeting with clients to affect signatures on legal documents.

1991-1995 Secretary I, First Judicial District Department of Correctional Services, Oelwein, Iowa.
Responsibilities included typing of various legal documents from transcription, data entry, answering phones, filing, checking in clients, supervision of interns, administrative support, and general office procedures.

1990-1991 Legal Secretary, Blades, Carmichael, Rosser & Benz Law Office, Cedar Rapids, Iowa.
Responsibilities included typing various legal documents from transcription, accounts receivable and payable, payroll, scheduling appointments, client time-tracking and billing, and general office procedures.

EDUCATION

1992-1995 Upper Iowa University. Major: Human Services/ Minor: Psychology.

SKILLS

Typing (90 w.p.m.), transcription, word processing, data entry, legal document preparation, accounts payable, accounts receivable, bookkeeping/accounting, web design, and customer service.

Computer software experience and knowledge includes:

+ Word Perfect (5.0-8.0)
+ MS Word (97 & 2000)
+ MS Excel
+ MS Access
+ MS PowerPoint
+ MS FrontPage (97 & 2000)
+ QuickBooks Pro
+ Promation
+ Macromedia Flash (4.0 & 5.0)
+ Paint Shop Pro
+ LView Pro
+ Home Site
+ Cute HTML
+ Cute FTP
+ Macromedia DreamWeaver
+ MS Outlook
+ MS Outlook Express
+ ICBC (State of Iowa Database)
+ JD Edwards Database (AS/400)
+ Phoenix Systems (Database)

Computer programming language experience and knowledge includes:

+ HTML
+ DHTML
+ JavaScript
+ Style Sheets
+ CGI

I am a very quick learner with excellent communication, customer service, and organizational skills; work well alone, and as a team member; and work well without supervision.